Refund Policy

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products and services that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

    • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Sinra Brands LLC , 917 Burgess Dr.
    • Services refer to the items offered for sale on the Service.
    • Orders mean a request by You to purchase Goods and Services from Us.
    • Service refers to the Website.
    • Website refers to Sinra Brands, accessible from
    • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 1 Business days without giving any reason for doing so.

The deadline for cancelling an Order is 1 Business days from the date on which You received the initial invoice or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:
  • By phone number: (915)352-3193

We will reimburse You no later than 14 days from the day on which We notice of intent to cancel. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Refunds

In order for the Services to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 1 Business days

The following Services cannot be returned:

  • The supply of Services made to Your specifications or clearly personalized.
  • The supply of Services which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any service that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Services on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Contact Us

If you have any questions about our Refunds Policy, please contact us:

  • By email:
  • By phone number: (915)352-3193

Hours of Operation

Monday – Friday: 10:00 A.M. – 6:00 P.M.
Saturday – Sunday: Closed


Call or Text

(915) 352-3193