Late Fee & Cancellation Policy for Monthly Maintenance

Please take a moment and read over our late fee and cancellation policy regarding monthly maintenance subscription accounts to better understand how we handle late, non-payments, and cancellations.

Payment Terms

Clients are expected to pay their monthly website maintenance subscription within 7 days from the initial invoice date. A card is required to be on file, if you currently do not have a card on file, please fill out the form at the bottom of the page to update your account.

Late Fee Charges

If payment is not received within a 7-day period after the initial invoice date, a late fee of $10 will be applied to their account for each day the payment is missed, up to a maximum of $100 in late fees.

Client Responsibility

In the event of late payment, it is the responsibility of the client to promptly contact us to update their payment information on file. Failure to do so will result in the accrual of late fees as per the aforementioned policy or after 30 days from the initial invoice date, their entire account will be cancelled.

Cancellation Policy

If a client decides to cancel their subscription, they must contact us promptly to update their payment method on their hosting and domain account. If a client decides that they no longer want their website, they may cancel at any time with a 5 business day notice prior to the next billing cycle for their subscription. Clients may not cancel within the first year of their domain / website being live due to contractual obligations with their hosting / domain provider. Upon cancellation, the client will be responsible for their own monthly fees, and no maintenance subscription benefits will be provided.

Communication Requirement

We will attempt to contact the client after 7 days without payment. If a client fails to communicate with us after the commencement of late fees and 10 days pass without any contact, they will have 30 days from the initial monthly maintenance invoice date to update their payment method and take over their own payments. We understand that sometimes financial burden can come up, and you may need additional time to pay your invoice. If that situation ever pops up, please reach out to us and we will try to be as accomodating as we can within reason. If the client wishes to cancel their subscription they have 30 days from their most recent invoice date to update their payment information for their hosting and domain account. Failure to do so will result in their account being cancelled, their domain/website being forfeit, and their contracts through their hosting/domain provider will be nullified.

Cancellation Due to Non-Payment

If the client does not update their payment method within the specified 30-day period, their account will be canceled, their contracts nullified, and their website and domain will be forfeited and no longer available. A backup will not be stored, and your website may not be restored under any circumstances.

Acceptance of Maintenance Terms

Thank you for taking the time to read through the terms of our late fee policy. Please fill out the form below to acknowledge you have read our late fee terms regarding monthly website maintenance.

Card On File Update

For your convenience you may update your card on file by filling out the information below.